Our Service

We offer most of our services by phone and online. If you cannot access our service in this way we do have a limited face-to face service at the Civic Centre Hub, 10am - 12 noon Monday to Friday. You can also drop documents in at the Hub at these times. Our outreaches in Redbourn and Wheathampsted offer a face to face service, but our services in Harpenden and London Colney are not currently running. See the separate pages for details.

If you need help you can get advice via the following:

  • Calling the St Albans office on 01727 811 118 – advisers will be available locally on the phone to provide advice
  • Email advice via the link above
  • Visiting Citizens Advice online for information and webchat, on this website, or  www.citizensadvice.org.uk
  • or by contacting the Hertfordshire Citizens Advice Adviceline for free on 0800 144 8848 from a landline or a mobile.