Local Campaigns

Reforming Personal Independence Payments

04/09/2026

This report(opens in new tab) sets out the experience of people in St Albans with PIP, using official data and insights from Citizens Advice St Albans District’s data and client experiences. It shows that there are many problems with the way PIP works, including long delays for decisions and poor initial decisions. These cause a…

Digital Exclusion: The impact on our clients

16/09/2025

Over the summer of 2025, we asked our clients about their experiences of digital exclusion and its effect on them.

Hidden Hardship in St Albans – An Update

09/06/2025

Hidden Hardship in St Albans – An Update This report updates our joint analysis with St Albans Foodbank of hidden hardship in the St Albans District. It uses the latest official data, plus information from Citizens Advice and the Foodbank, to reveal the scale of poverty in St Albans. You can read the report here.

Insecurity within the St Albans Private Rented Housing Sector

09/06/2025

Insecurity within the St Albans Private Rented Housing Sector In the last few years, we have seen a significant increase in the number of people seeking our help with issues related to the private rented housing sector. In this report, we investigate what has been behind this increase and look at how the Renters Reform…

Digital Exclusion in St Albans

11/12/2024

As organisations shift more and more services online, they have not always made adequate provision for those who, for whatever reason, need to interact with them in other ways. In this report, we set out how digital exclusion affects a significant minority of local people and the deleterious impact it can have on their lives.…