"I would like to thank you from the bottom of my heart. You went above and beyond to support me."

"a very dedicated advisor went to a lot of trouble to resolve my problem."

"good to talk to somebody who had the time to have a proper conversation."

"polite and knowledgeable"

"All the staff I dealt with at the St Albans office were sympathetic and were able to give me advice and referred the enquiry on to an expert adviser. A booked call-back with an employment law specialist happened when it was scheduled."

"thank you for being there for people who have difficulty with daily problems in the modern world."